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Description: Make a difference. Be happy. Grow your career.LEAD CONSULTANT, IMPLEMENTATION SERVICES - ADVISORY SERVICESProvide consulting services and subject matter expertise to clients with a focus on application/module, application suite, or training capacity. Work directly with the Epic Implementation, Affiliate or Training Solutions team to provide exceptional on-site solution delivery based upon the needs of Nordic clients.Key ResponsibilitiesThe Lead Consultant, Implementation Services will perform, and is not limited to, any combination of the following duties and responsibilities below:Education and Adoption (Training Solutions)Perform duties of PT, CT, and training coordinator roles as needed, in both classroom and virtual environmentsCreate, distribute, and analyze training assessments throughout training lifecycleManage and complete curriculum designLead/participate in curriculum review board, documenting outcomes and updating approachComplete MST planning and build

Description: Make a difference. Be happy. Grow your career.The Resource Senior Manager is responsible for making sure we have the right team to deliver our services. The role will monitor capacity relative to current and future demand, collaborate with our management teams to create staffing plans, and will make sure our staffing approach provides each employee with the right mix of work that is familiar and yet challenging.Key ResponsibilitiesMonitor Delivery team utilization to anticipate staffing shortages and surpluses, and work with Delivery Management and Leadership to produce appropriate remedies.Lead Managed Services Staffing Team meeting, including coordinating all staffing requests for permanent and on-demand work across all applications, reviewing all open positions, reviewing all resource planning by client

Description: Make a difference. Be happy. Grow your career.MANAGER, EDUCATION - CONSULTANT PROGRAM Department Implementation Services Reports to Senior Manager or Director, Implementation Services Status ExemptTHE ROLE The Manager, Education - Consultant Program manages, mentors, and develops a team of Analysts, Consultants, and Senior Consultants while embodying Nordic maxims and values. Manager, Education - Consultant Program is responsible for leading communication, organizational direction, and management efforts to team leads, and providing experience and knowledge in overall management and staffing solutions that contributes to Implementation Services' organizational development and growth. KEY RESPONSIBILITIES The Manager, Education - Consultant Program will have the following responsibilities which include but are not limited to: LEADERSHIP & MANAGEMENT Design, build, and foster the Implementation Services (IS) analyst program to develop strong team members in training and project management

Description: Make a difference. Be happy. Grow your career.ASSOCIATE - MANAGED SERVICES The Associate - Managed Services works towards an Epic certification and assists team members in providing Epic EHR design, build, testing, and troubleshooting services for Nordic Clients. KEY RESPONSIBILITIES The Associate - Managed Services will be responsible for, but not be limited to: Learning, preparing, and studying for appropriate Epic Certification Participating in system testing Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved Assisting in the improvement of workflows and processes Following proper change control policies for application builds and configurations Providing updates to analysts and consultants as needed Attending and participating in team meetings Working on projects that may be assigned on an ad hoc basis

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.THE ROLEThe Managed Services Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.KEY RESPONSIBILITIESThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup

Description: Make a difference. Be happy. Grow your career.SENIOR ANALYST - MANAGED SERVICESThe Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.Key ResponsibilitiesThey will be responsible for, but not be limited to:TechnicalPerforming advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customersFulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application AdvisorPerforming analysis of workflows system setup